Social Media Management

Social Media Management

The power of word of mouth - in the 21st Century.

Have your fans and followers spread the word of your product or service for you! We can help you grow your following on social media websites so you can experience the power of the ''snowball'' effect of truly going ''viral''. Most businesses agree that recommendation and word of mouth is one of the most effective ways of developing a solid customer base, and a properly managed Social Media Campaign can rapidly spread your brand, products and services.

It can be a difficult balance to get right though. A low fan or follower count, inactive company pages and a lack of interaction with ''fans'' not only stunt the growth of your social media campaigns, but also can have a negative reflection on your company as a whole. Think of the last time you clicked on a company''s Twitter page and found they had 12 followers. Did you buy their product or service? Social media can work both ways; it can make you look popular and encourage ''hype'', but it can also make you look smaller and less successful than you actually are, so it''s important that if you''re going to expand into the world of social media that you get it right with a properly managed campaign.

At eCross Marketing our focus is on increasing your fan base, but we can also help with managing the content of your social media pages with regular, relevant updates; freeing up your time to handle all those new enquiries.

Why Use eCross Social Media Management?

  • Grow your fans and followers on social media sites - We will help you expand your following on social media websites with relevant and active users who are likely to be interested in your company.
  • Keep your brand constantly at the front of your fans'' minds - We can manage your pages for you, constantly adding new updates and portraying the image of a proactive, forward thinking business.
  • Combine your social media with your email marketing strategy - Share your Email Marketing campaigns on your social media pages and encourage your fans to share them too.
  • Publicly show your customer care service - If someone has a query, we can swiftly and publicly reply with the solution, instilling trust in potential new customers and increasing conversion.
  • Develop a solid, loyal customer base that does your marketing for you - When done correctly, social media combines all your marketing strategies and strengthens your conversion rate.
  • More than one-third of consumers share email content on social media
  • 1 in 5 social media users have bought a brand that a friend has followed
  • 97% of the top 250 internet retailers have at least one branded page or channel on Facebook
  • Social networking accounts for 19% of all time spent online.
  • 56% of Facebook fans say they''re more likely to recommend a brand to a friend after becoming a fan.
  • 78% of marketers integrate social media with their email marketing.
  • More people use Twitter in the morning and the evening than during the day.
  • 20% of Facebook users have purchased something because of ads or comments they saw there.
  • 67% of B2B companies and 41% of B2C companies have acquired a customer through Facebook.
  • 91% of online adults use social media regularly.